Refund Policy

Last updated .

1. Summary

How refunds work depends on what you bought:

  • Lifetime app access — covered by a straightforward 7-day money-back guarantee(section 3). It doesn't auto-renew, so there's nothing to cancel.
  • The 1-month app pass — a one-off 30-day purchase with immediate access, so it is final sale and non-refundable(section 2). It doesn't auto-renew; access simply ends after 30 days.
  • Digital book downloads (PDF / EPUB from our bookstore) — delivered instantly, so they are final sale and non-refundable (section 2).
  • The separate iOS App Store app(“UKMLA & PLAB: Medical Finals”) — billed by Apple. Cancellations and refunds for an app subscription are handled by Apple, not by us (Settings → your name → Subscriptions, or reportaproblem.apple.com), and aren't covered by this policy. A website purchase doesn't unlock the app, and an app subscription doesn't unlock the website.

2. Instant-access purchases (final sale)

Two purchases start the moment you pay: our books (the UKMLA Question Bank and Study Guide series, delivered as PDF / EPUB downloads) and the 1-month app pass (30 days of full app access). Because access begins immediately, by completing either purchase you expressly consent to immediate supply and acknowledge that you lose the 14-day right to cancel that would otherwise apply to digital content under the UK Consumer Contracts Regulations.

For that reason, the 1-month pass and all book purchases are non-refundable — all sales are final.(Lifetime app access is different — it carries a 7-day guarantee; see section 3.) This doesn't affect your statutory rights (section 9): if a file is faulty, won't download, the app won't load, or you were charged in error, email support@mlaprep.co.ukand we'll put it right.

3. 7-day guarantee (lifetime app access)

If you've bought lifetime access to the app and it doesn't fit what you need, email us within 7 days of purchase for a full refund. No clinical viva required.

On approval we revoke access immediately and process the refund to your original payment method.

4. Legacy weekly subscribers

If you signed up before we moved to one-off access (when the site sold weekly subscriptions at £4.99/week), your subscription continues to renew until you cancel. You can cancel any time from the “Manage billing” button on your account page — cancellation stops future charges immediately, and you keep access until the end of your current paid week.

Refunds on legacy weekly renewals are limited to the 7-day money-back window on your first weekly charge. We don't pro-rate subsequent weeks.

5. After the 7-day window

Outside of the 7-day window, refunds are at our discretion. We consider them case-by-case — for example, if you had a serious technical issue we couldn't resolve, or a genuinely exceptional circumstance. Get in touch and tell us what happened.

6. How to request a refund

Email support@mlaprep.co.uk from the address on your MLA Prep account with:

  • The email on your account.
  • The approximate date of the payment you'd like refunded.
  • One line on why — we don't interrogate, but it helps us improve the product.

7. Processing & timing

Eligible refunds are processed within 5 working days of approval and issued back to the original payment method via our payment partner, Dodo Payments. Depending on your bank, it can take a further 3–10 days to show on your statement.

Once a refund is issued, access to paid features ends immediately.

8. Exclusions

  • We may decline refund requests where there's evidence of account sharing, scraping, or other breaches of our Terms of Service.
  • Chargebacks filed with your card issuer before contacting us will suspend the account while we investigate.

9. Your statutory rights

This policy sits on top of your statutory consumer rights under UK and EU law and does not replace them. Under the UK's Consumer Contracts Regulations, digital content supplied immediately with your consent is excluded from the 14-day cooling-off period; and under the Consumer Rights Act 2015, faulty digital content still entitles you to a repair, replacement or refund. Nothing in this policy limits any right you have that cannot lawfully be excluded.

10. Contact

Questions about a refund or this policy? Email support@mlaprep.co.uk and we'll come back to you within two working days.